Effectiveness Controls in Quality Management

Manfred Bruhn ()
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Manfred Bruhn: University Basel

Chapter Chapter 14 in Quality Management for Services, 2023, pp 551-588 from Springer

Abstract: Abstract Effectiveness control plays an important role in quality management. The goal of effectiveness control is to check whether the desired effects have been achieved through quality management. An effective implementation of quality management is the central prerequisite for consistent high quality. Accordingly, this chapter deals primarily with the degree of achievement, that is, the effects of the measures taken to achieve a high level of service quality. In doing so, relevant effect components are derived as target variables of effectiveness control and instruments for checking the achievement of targets are shown using specific examples. A final critical assessment shows the advantages and disadvantages of effectiveness control within quality management.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-662-67032-3_14

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DOI: 10.1007/978-3-662-67032-3_14

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