Quality Management for Services

Manfred Bruhn ()
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Manfred Bruhn: University Basel

in Springer Books from Springer

Date: 2023
ISBN: 978-3-662-67032-3
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Chapters in this book:

Ch Chapter 1 Importance of Quality Management for Service Companies

Manfred Bruhn

Ch Chapter 10 Importance of Quality Awards for Service Companies

Manfred Bruhn

Ch Chapter 11 Certification of the Quality Management of Service Companies

Manfred Bruhn

Ch Chapter 12 Concept of Quality Controlling for Services

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Ch Chapter 13 Process Controls in Quality Management

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Ch Chapter 14 Effectiveness Controls in Quality Management

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Ch Chapter 15 Efficiency Controls of Quality Management

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Ch Chapter 16 Summary: Ten Steps to Successful Quality Management for Services

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Ch Chapter 2 Conceptual Basics of Service Quality

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Ch Chapter 3 Conceptual Basics of Quality Management for Services

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Ch Chapter 4 Models of Service Quality

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Ch Chapter 5 Measuring Service Quality

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Ch Chapter 6 Strategic Orientation of Quality Management for Services

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Ch Chapter 7 Operational Design of Expectation Management for Services

Manfred Bruhn

Ch Chapter 8 Operational Design of Quality Management for Services

Manfred Bruhn

Ch Chapter 9 Implementation of Quality Management for Services

Manfred Bruhn

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DOI: 10.1007/978-3-662-67032-3

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