Implementation of Quality Management for Services

Manfred Bruhn ()
Additional contact information
Manfred Bruhn: University Basel

Chapter Chapter 9 in Quality Management for Services, 2023, pp 395-417 from Springer

Abstract: Abstract A sustainable and systematic implementation of quality management is crucial for the success of the company. As a result, the specifics of the implementation of quality management are examined in detail within this chapter. A central prerequisite for the implementation of quality management is the situational specification of the quality requirements as well as their anchoring in the structures, systems and culture of the company. However, before such a specification of quality requirements can be made, it is necessary to identify resistance and barriers in service companies. Accordingly, this chapter shows necessary measures for the design of the organizational structure, the company systems and the corporate culture for a successful implementation of quality management of services.

Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-662-67032-3_9

Ordering information: This item can be ordered from
http://www.springer.com/9783662670323

DOI: 10.1007/978-3-662-67032-3_9

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().