Organizing International Service Management: The Case of M-BETA

Michael Prilla (), Michael Schermann (), Ute Reuter (), Thomas Herrmann (), Helmut Krcmar () and Wolfgang Burr ()
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Michael Prilla: Ruhr-University of Bochum
Michael Schermann: Technische Universität München
Ute Reuter: Universität Stuttgart
Thomas Herrmann: Ruhr-University of Bochum
Wolfgang Burr: Universität Stuttgart

Chapter B.9 in Implementing International Services, 2011, pp 213-227 from Springer

Abstract: Zusammenfassung M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.

Keywords: Service Management; Service Process; Method Component; Service Site; Service Execution (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-3-8349-6445-8_12

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