Implementing International Services

Edited by Tilo Böhmann (), Wolfgang Burr (), Thomas Herrmann () and Helmut Krcmar ()

in Springer Books from Springer

Date: 2012
ISBN: 978-3-8349-6445-8
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Chapters in this book:

Ch A.1 Introduction

Tilo Böhmann, Helmut Krcmar, Thomas Herrmann and Wolfgang Burr

Ch A.2 The Internationalization Process in Service Companies

Bo Edvardsson, Leif Edvinsson and Harry Nyström

Ch A.3 The MARIS Toolkit in a Nutshell

Sandra Bennewitz, Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, Michael Prilla, Ute Reuter and Michael Schermann

Ch B.1 Process Modeling with SeeMe: A Modeling Method for Service Processes

Michael Prilla, Michael Schermann, Thomas Herrmann and Helmut Krcmar

Ch B.10 Preparing for Service Export: The Case of M-GAMMA

Michael Prilla, Ute Reuter, Michael Schermann, Isa Jahnke, Sandra Bennewitz, Thomas Herrmann, Wolfgang Burr and Helmut Krcmar

Ch B.11 Lessons Learned

Michael Prilla, Ute Reuter, Michael Schermann, Thomas Herrmann, Wolfgang Burr and Helmut Krcmar

Ch B.2 The Socio-Technical Walkthrough for Participatory Process Design

Michael Prilla and Isa Jahnke

Ch B.3 Service Modularization for Customer-Specific Service Design Based on Highly Standardized Services

Michael Schermann, Tilo Böhmann, Michael Prilla, Thomas Herrmann and Helmut Krcmar

Ch B.4 Market Assessment: The Choice of Location Method

Ute Reuter and Wolfgang Burr

Ch B.5 Service Assessment for Identifying Adaptation Requirements

Michael Schermann, Tilo Böhmann, Ute Reuter and Helmut Krcmar

Ch B.6 Modular Service Configuration for Identifying Value- Adding Services for Internationalization

Tilo Böhmann, Michael Schermann and Helmut Krcmar

Ch B.7 The International Service Implementation Checkup (ISIC) Workshop

Michael Schermann, Michael Prilla, Thomas Herrmann, Sandra Bennewitz and Helmut Krcmar

Ch B.8 Systematic Service Internationalization Processes: The Case of M-ALPHA

Sandra Bennewitz, Ute Reuter, Michael Prilla, Wolfgang Burr and Thomas Herrmann

Ch B.9 Organizing International Service Management: The Case of M-BETA

Michael Prilla, Michael Schermann, Ute Reuter, Thomas Herrmann, Helmut Krcmar and Wolfgang Burr

Ch C.1 Theoretical and Methodological Foundations of the MARIS Choice of Location Method

Ute Reuter and Wolfgang Burr

Ch C.2 Designing Services as Adaptable Reference Models

Michael Schermann, Michael Prilla, Tilo Böhmann, Helmut Krcmar and Thomas Herrmann

Ch C.3 Theoretical Foundations of the Socio-Technical Walkthrough

Kai-Uwe Loser, Michael Prilla and Thomas Herrmann

Ch C.4 Foundations of Service Modularization: Towards a Design Theory for Productizing Solutions

Michael Schermann, Tilo Böhmann and Helmut Krcmar

Ch C.5 Theoretical Foundations of Modularization: A Strategic Management Perspective

Wolfgang Burr

Ch D.1 Caught between a Rock and a Hard Place: An Empirical Study of the Internationalization of Small and Medium-Sized Logistics Service Providers

Margret Borchert, Johanna Heuwing-Eckerland and Stefanie Klinkhammer

Ch D.2 Creativity in Process Design

Thomas Herrmann

Ch D.3 Engineering, Sales, and Delivery of Modular Value Bundles: A Framework for Configurative Modeling

Jörg Becker, Daniel Beverungen, Ralf Knackstedt and Armin Stein

Ch D.4 The Regional Policy of Industrial IPM Services for the Development of Knowledge Potential in Russia

Radii I. Salimov and Gaziz Fuatovich Mingaleev

Ch D.5 The Economic Aspects of the Development of Car Manufacturing and After-Sales Services in the Republic of Tatarstan

Gaziz Fuatovich Mingaleev

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DOI: 10.1007/978-3-8349-6445-8

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