Service Assessment for Identifying Adaptation Requirements

Michael Schermann (), Tilo Böhmann (), Ute Reuter () and Helmut Krcmar ()
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Michael Schermann: Technische Universität München
Tilo Böhmann: Universität Hamburg
Ute Reuter: Universität Stuttgart

Chapter B.5 in Implementing International Services, 2011, pp 139-151 from Springer

Abstract: Zusammenfassung Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).

Keywords: Service Provider; Service Manager; Potential Site; Service Offering; Service Site (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-3-8349-6445-8_8

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