Modular Service Configuration for Identifying Value- Adding Services for Internationalization

Tilo Böhmann (), Michael Schermann () and Helmut Krcmar ()
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Tilo Böhmann: Universität Hamburg
Michael Schermann: Technische Universität München

Chapter B.6 in Implementing International Services, 2011, pp 155-167 from Springer

Abstract: Zusammenfassung Assume that your firm needs to serve a new customer. The customer has specific needs, such as requesting you to operate an existing IT system or facilities. If you could meet these needs by predominately selecting and combining predefined services, imagine the impact on cost of sales and cost of delivery.

Date: 2011
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DOI: 10.1007/978-3-8349-6445-8_9

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