Foundations of Service Modularization: Towards a Design Theory for Productizing Solutions

Michael Schermann (), Tilo Böhmann () and Helmut Krcmar ()
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Michael Schermann: Technische Universität München
Tilo Böhmann: Universität Hamburg

Chapter C.4 in Implementing International Services, 2011, pp 309-328 from Springer

Abstract: Zusammenfassung This chapter addresses the problem of transforming custom IT solutions into reusable and standardized IT services. Marketing research shows that solutions create high value for the customer by meeting individual technical, organizational, and relational needs (Tuli et al., 2007). However, research also shows that delivering profitable solutions requires service providers to realize greater productivity through standardization of IT services at the same time (Galbraith, 2002).

Keywords: Design Theory; Design Knowledge; Product Service System; Information System Research; Design Science Research (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6445-8_18

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DOI: 10.1007/978-3-8349-6445-8_18

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