Case Study – Successful Outsourcing Partnership

Anjali Arya

A chapter in Application Management, 2011, pp 267-289 from Springer

Abstract: Abstract Application management support (AMS) is becoming a key strategic element for success of major businesses across the world. This initiative allows businesses to focus and concentrate solely on their core business strategies. In an ever changing competitive and technological world, AMS and outsourcing to trusted partners ensures that a business maintains pace.

Keywords: Service Level Agreement; Transition Management; Steady State Operation; Change Request; Incident Management (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6492-2_10

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DOI: 10.1007/978-3-8349-6492-2_10

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