Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management

Irvathraya B. Madhukar and Florian A. Täube

A chapter in Application Management, 2011, pp 165-181 from Springer

Abstract: Abstract In this chapter we draw parallels between IT application development and management and the construction industry and internationalizing firms therein: while the construction lifecycle with its phases design, build, operate resembles that of IT, the internationalization of firms with a physical product – buildings – can be related to the virtualization of a digital industry – the recent trend to cloud computing. We are interested in different forms of learning between stages of multi-stage projects. In particular, we try to understand how to conceptually distinguish learning from mere trouble shooting. We build on research in the construction industry and lessons from a case study with a firm that integrates design, build and operation phase and internationalizes its operation through offshoring part of its value chain.

Keywords: Cloud Computing; Organizational Learning; Cultural Distance; Geographical Dispersion; Project Team Member (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6492-2_7

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DOI: 10.1007/978-3-8349-6492-2_7

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