Morphological Psychology and its Potential for Derivation of Requirements from Web Applications using Examples of Customer Self Care Instruments

Christian Schulmeyer and Frank Keuper
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Christian Schulmeyer: Schulmeyer & Coll. Management Consultancy and Steinbeis-Hochschule Berlin
Frank Keuper: Schulmeyer & Coll. Management Consultancy and Steinbeis-Hochschule Berlin

A chapter in Application Management, 2011, pp 217-264 from Springer

Abstract: Abstract In the following article theories and findings of recent research have been drawn upon to analyze the problems with respect to Usage Barriers which arise during handling Web Applications and the possible consequences. From this we can deduce which influencing factors with possibly high potential for explanation have been neglected till date during the research of the design of Web Applications. The aim of this article is therefore to highlight the potential of morphological psychology for deriving requirements for design recommendations of Web Applications using examples of Customer Self Service Applications.

Keywords: Usage Pattern; Service Application; Customer Relationship Management; Usage Constitution; Usage Context (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6492-2_9

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DOI: 10.1007/978-3-8349-6492-2_9

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