Customer Deception in the Cruise Industry Exploring the Influence of Crowding on the Expectation – Satisfaction Relationship

Miriam Crisco Schmenner
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Miriam Crisco Schmenner: Bremerhaven University of Applied Sciences

Chapter 1.0 in Cruise Sector Challenges, 2011, pp 3-24 from Springer

Abstract: Abstract Imagine the following situation: You are on vacation, walking down the alley of an architecturally beautiful village that you always wanted to visit. But, there are 200 other tourists with you in that little beautiful alley. It is noisy and you are not able to fully enjoy the atmosphere that you were awaiting for so long. How do you feel?

Keywords: Test Group; Positivity Bias; Publicity Material; Experiment Participant; Satisfaction Theory (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6871-5_1

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DOI: 10.1007/978-3-8349-6871-5_1

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