Organized Retailing: A Brief Introduction

Manoj Kumar Dash, Manash Kumar Sahu (), Jishnu Bhattacharyya and Shivam Sakshi
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Manoj Kumar Dash: ABV-Indian Institute of Information Technology and Management
Manash Kumar Sahu: ASBM University
Jishnu Bhattacharyya: University of Nottingham Ningbo China
Shivam Sakshi: VIT Business School, Vellore Institute of Technology

Chapter Chapter 3 in Customer-Centricity in Organized Retailing, 2023, pp 25-35 from Springer

Abstract: Abstract The concept of retailing is introduced in this chapter. Retailing is a significant contributor to GDP in many countries, making it critical to understand organized retailingorganized retail/organized retailing and its relation to customer-centricity. On this front, this chapter defines both organized and unorganized retailingunorganized retailing. It provides an in-depth understanding of the differences between the two so that the disparity between the two concepts is apparent. The organized retailingorganized retail/organized retailing industry is not the same worldwide, and this fact is adequately addressed in this chapter by discussing organized retailingorganized retail/organized retailing in emerging markets in-depth. Organized retail is not an easy phenomenon in many countries, especially in emerging markets where building an organized retailorganized retail/organized retailing platform and attracting customers to that platform is difficult. As discussed in this chapter, the challenges of establishing an organized retailingorganized retail/organized retailing channel in emerging economies are numerous. Finally, near the end of the chapter, the concept of customer-centricity in organized retailingorganized retail/organized retailing is examined. The reader will understand the fundamentals of organized retailingorganized retail/organized retailing, the distinction between organized and unorganized retailing, the challenges of organized retailing, and the concept of customer-centricity and its role in organized retailing by the end of this chapter.

Keywords: Organized retailing; Emerging markets; Unorganized retailing (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-3593-0_3

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DOI: 10.1007/978-981-19-3593-0_3

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