Humanistic and Sustainable Marketing. Marketing 4.0—A “Humanistic” Approach

Alfonso Pellegrino ()
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Alfonso Pellegrino: Chulalongkorn University

Chapter Chapter 9 in Decoding Digital Consumer Behavior, 2024, pp 133-140 from Springer

Abstract: Abstract This chapter introduces the paradigm shift towards humanistic and sustainable marketing practices as outlined by Phil Kotler. It delineates the transition from traditional, product-centered marketing approaches to a more nuanced, consumer-driven, and ethically conscious framework. The narrative commences with a historical overview of marketing’s evolution, emphasizing the shift from mass marketing to personalized, human-centered strategies. This evolution mirrors the broader societal move towards digital integration, highlighting the indispensable role of digital technology in contemporary marketing. A significant portion of the chapter is dedicated to exploring the concept of humanistic marketing, which aims to imbue brands with human-like qualities, making them more relatable and engaging for consumers. It suggests that successful marketing strategies now require brands to exhibit empathy, trustworthiness, and moral integrity to foster deeper consumer connections. Furthermore, the discussion extends to sustainable marketing, stressing the imperative for marketing practices to not only satisfy current consumer needs but also consider long-term environmental and societal impacts. This includes innovative product design, responsible consumption promotion, and a reevaluation of the marketing mix to align with sustainability principles. In conclusion, the chapter advocates for a marketing paradigm that is both human-centric and sustainability-focused, urging companies to adapt to technological advancements while remaining conscious of their social and environmental footprints. Through a combination of humanistic values and sustainable practices, marketing can contribute to a more ethical and equitable global marketplace.

Date: 2024
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DOI: 10.1007/978-981-97-3454-2_9

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