Risk Identification and Its Resonant Effect in Service-Oriented Supply Chain

Uyen Diep My (), Thang Ta Duc (), Lam Nguyen Canh (), Kevin Nguyen (), Irfan Ulhaq (), Tho Pham (), Duong Thi Binh An () and Yoshinori Hara ()
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Uyen Diep My: RMIT University
Thang Ta Duc: RMIT University
Lam Nguyen Canh: RMIT University
Kevin Nguyen: RMIT University
Irfan Ulhaq: RMIT University
Tho Pham: Hitotsubashi University
Duong Thi Binh An: CIRTech Institute, HUTECH University
Yoshinori Hara: Kyoto University

A chapter in Business Innovation for the Post-pandemic Era in Vietnam, 2023, pp 205-215 from Springer

Abstract: Abstract This article investigates service-oriented supply chain risk management, differentiating it from manufacturing through two steps. In the first step, we review prior research to identify the service-oriented supply chain’s distinctive features and typical risks. In the second step, the resonant effect of these risks on service-oriented supply chain performance is examined by an empirical study in the construction sector that was hit hard during COVID-19. In doing so, a model comparing the single impacts of risks on supply chain performance to the theoretical model was developed to confirm the resonant effect mechanism. Obtained from 196 service-oriented firms in Vietnam's construction, our study found that the resonant effect model explained 63% of service-oriented supply chain performance variance versus 46.3% in the comparative model. The influence of a single risk on supply chain performance is also more significant, proving the resonant mechanism influence. Another interesting result is the low-impact demand risk on supply chain performance, reinforcing the service-oriented supply chain advantage. The notion for resonant effect reduction is minimising the coefficient of “α” to limit/eliminate risks’ relationship. Hence, the proposed resonant effect model can serve as a guide. Our recommendation to embrace supply chain management strategies, such as avoidance, speculation, and postponement, should be balanced with acceptable cost/benefit trade-offs.

Keywords: Risk management; Supply chain management; Supply chain risk management; Service-dominant logic; Resonant effect; Research; paper (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-99-1545-3_17

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DOI: 10.1007/978-981-99-1545-3_17

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