Enhancing Citizen Willingness to Use E-Government: The Case of Ho Chi Minh

Linh Nguyen Duy Yen () and Huan Nguyen Hong ()
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Linh Nguyen Duy Yen: International University, Vietnam National University
Huan Nguyen Hong: Chang Jung Christian University

A chapter in Business Innovation for the Post-pandemic Era in Vietnam, 2023, pp 47-59 from Springer

Abstract: Abstract Along with the rapid development of the Industrial Revolution 4.0, organizations have the tendency to digitize their business to keep up with the emergence of technology. The public and administrative service providers start to innovate their operations. The purpose of this paper is to find out the factors affecting the intention to use the E-Government of Ho Chi Minh residences as well as the degree of their influence and, thus, to point out how the Government can improve the system and boost residences’ willingness to adopt it. This study employed non-probability convenient sampling and surveys are distributed as online Google form. The target audiences are residents living and working in Ho Chi Minh city. Moreover, there will be no age range for this survey since E-Government service aims to all Vietnamese citizens. The influence that Personal Innovativeness has on Behavioral Intention toward E-Government is significant, as does Online Experience. Perceived Ease of Use and Perceived Behavioral Control weigh the lightest in the influence on Behavioral Intention within the chosen context. Perceived usefulness is proven to have a negative impact on intention to use E-Government services. The primary significance of this paper lies in offering a better understanding and insights of the willingness to adopt E-Government.

Keywords: E-Government; Ho Chi Minh; TPB model; TAM model; Personal innovativeness (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-981-99-1545-3_5

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