Case 19: How to Prevent Nurses’ Intention Turnover and Improve Patient Satisfaction? The Case of an Italian Hospital

Silvia Simone ()
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Silvia Simone: University of Cagliari

A chapter in Strategic Human Resource Management and Employment Relations, 2022, pp 371-376 from Springer

Abstract: Abstract Mister Bob is the Hospital Administrator of a vital hospital in southern Italy. In the last year, he has registered a growing level of absenteeism and primarily voluntary turnover of the nurses who work in the hospital he manages. Nurses’ voluntary turnover is a worrying global phenomenon that affects service quality. Retaining nursing staff within hospitals is an essential factor in reducing the negative influence of voluntary turnover on quality care and organization expenses.

Date: 2022
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DOI: 10.1007/978-3-030-90955-0_35

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