Use of Warranty Data for Improving Current Products and Operations

Wallace R. Blischke (), M. Rezaul Karim () and D. N. Prabhakar Murthy ()
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M. Rezaul Karim: Rajshahi University
D. N. Prabhakar Murthy: The University of Queensland

Chapter Chapter 15 in Warranty Data Collection and Analysis, 2011, pp 381-414 from Springer

Abstract: Abstract For existing products, the analysis of warranty data allows a manufacturer to evaluate various performance measures at the product and business levels, and to assess these relative to the targets defined during the front-end feasibility and design stages of the product life cycle. If the actual performance measures differ significantly from the target values, actions are needed to correct the underlying problems, which may be design, production, customer-related, and/or warranty servicing problems. Total Quality Management (TQM) provides an approach for addressing these through continuous improvement. In this chapter, we look at the use of warranty data for continuous improvement of the product and the manufacturing process by identifying the underlying causes and implementing effective strategies for solving the problems identified.

Keywords: Service Agent; Seat Belt; Total Quality Management; Attribution Theory; Interactional Justice (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ssrchp:978-0-85729-647-4_15

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DOI: 10.1007/978-0-85729-647-4_15

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