EWs/MSCs: An Overview

D. N. P. Murthy () and Nat Jack ()
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D. N. P. Murthy: University of Queensland
Nat Jack: University of Abertay Dundee

Chapter Chapter 5 in Extended Warranties, Maintenance Service and Lease Contracts, 2014, pp 91-125 from Springer

Abstract: Abstract In the warranty literature there confusion regarding the usage of the term “extended warranty” (EW). In the case of standard consumer products, customers prefer this term whereas providers of EWs have used a plethora of terms including maintenance service contracts (MSCs). EWs and MSCs are similar in many respects but there are also differences. A proper understanding of EWs requires concepts from base warranties (BWs). Similarly a proper understanding of MSCs requires concepts from outsourcing in general. This chapter starts deals with these two topics, looks at the different aspects of EWs and MSCs and their similarities and differences.

Keywords: Moral Hazard; Service Agent; Adverse Selection; Life Cycle Cost; Rolling Stock (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ssrchp:978-1-4471-6440-1_5

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DOI: 10.1007/978-1-4471-6440-1_5

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