EW/MSC Processes

D. N. P. Murthy () and Nat Jack ()
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D. N. P. Murthy: University of Queensland
Nat Jack: University of Abertay Dundee

Chapter Chapter 6 in Extended Warranties, Maintenance Service and Lease Contracts, 2014, pp 127-150 from Springer

Abstract: Abstract The EW/MSC process can be viewed as a chain involving the following four stages: Formulating the terms and conditions of EWs/MSCs, Marketing (pricing, promotion) and selling EWs/MSCs, Coordinating claims, service, payments, etc., Servicing of claims.

Keywords: Service Centre; Life Cycle Cost; Service Contract; System Characterisation; Stackelberg Game (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ssrchp:978-1-4471-6440-1_6

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DOI: 10.1007/978-1-4471-6440-1_6

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