Maintenance Outsourcing

D. N. P. Murthy and N. Jack
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D. N. P. Murthy: University of Queensland
N. Jack: University of Abertay Dundee

Chapter 15 in Complex System Maintenance Handbook, 2008, pp 373-393 from Springer

Abstract: Abstract Every business (mining, processing, manufacturing and service-oriented businesses such as transport, health, utilities, communication) needs a variety of equipment to deliver its outputs. Equipment is an asset that is critical for business success in the fiercely competitive global economy. However, equipment degrades with age and usage and ultimately become non-operational and businesses incur heavy losses when their equipment is not in full operational mode. For example, in open cut mining, the loss in revenue resulting from a typical dragline being out of action is around one million dollars per day and the loss in revenue from a 747 plane being out of action is roughly half a million dollars per day. Non-operational equipment leads to delays in delivery of goods and services and this in turn causes customer dissatisfaction and loss of goodwill.

Keywords: Service Agent; Preventive Maintenance; Adverse Selection; Agency Theory; Service Contract (search for similar items in EconPapers)
Date: 2008
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DOI: 10.1007/978-1-84800-011-7_15

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