Applying Workflow Management Technology to Semi-Structured Business Processes

Wolfgang Deiters, Thorsten Löffeler and Rüdiger Striemer
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Wolfgang Deiters: Fraunhofer-Institut für Software- und Systemtechnik, Joseph-von-Fraunhofer-Str. 20, D-44227 Dortmund, Germany
Thorsten Löffeler: Fraunhofer-Institut für Software- und Systemtechnik, Joseph-von-Fraunhofer-Str. 20, D-44227 Dortmund, Germany
Rüdiger Striemer: Fraunhofer-Institut für Software- und Systemtechnik, Joseph-von-Fraunhofer-Str. 20, D-44227 Dortmund, Germany

Chapter 2 in Reengineering in Action:The Quest for World-Class Excellence, 1999, pp 19-36 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe workflow management technology is one enabling technology for achieving IT-support for business process oriented information systems. However, currently available workflow systems focus on solutions for well-structured business processes, the execution of which are known a priori, i.e. before enacting the processes. One main disadvantage of such systems is their deficiency in coping with some real-life situations which demand for a flexible process support. Today's systems usually strictly distinguish so called build time components (for process definition) and run time components (for process enaction). In order to deal with the aspect flexibility of business processes, it is important to overcome this phased model of process management. In this chapter, so-called semi-structured business processes are introduced. Furthermore a classification scheme is introduced for identifying different kinds of semi-structured process models. For some of the classes of semi-structured business processes, examples for a suitable IT support are given.

Date: 1999
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