Reengineering Practice in Singapore's Public Sector

Chan Meng Khoong
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Chan Meng Khoong: Centre for Strategic Process Innovation, National Computer Board, 71 Science Park Drive, Singapore 118253, Republic of Singapore

Chapter 12 in Reengineering in Action:The Quest for World-Class Excellence, 1999, pp 227-243 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractIn recent years, there has been marked increase in business process reengineering practice in Singapore's public sector. The 'PS21 — Public Service for the 21st Century' movement, championed at high levels of government, is a key factor behind this phenomenon. This paper examines the application of reengineering to the Singapore public sector context, and discusses some critical success factors. We also present a holistic enterprise model and a change implementation framework, which has been used successfully in assisting several public sector agencies in their reengineering efforts.

Date: 1999
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