Resource-Use Efficiency in the Public Sector: A Study of Civil Services in Taiwan

Pin-Yu Chu
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Pin-Yu Chu: Institute of Public Affairs Management, National Sun Yat-sen University 70 Lai-Hwai Rd., Kaohsing, Taiwan, R.O.C.

Chapter 15 in Reengineering in Action:The Quest for World-Class Excellence, 1999, pp 272-288 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper discusses an empirical study that combines Data Envelopment Analysis (DEA) with regression modeling to evaluate operating efficiency of civil services, household registration offices (HRO), in both Taipei and Kaohsiung, Taiwan, R.O.C. Factors affecting performance include HRO inputs and other nondiscretionary socio-economic factors. The results of this study indicate that the DEA approach is not only a helpful alternative to the traditionally used Analytical Hierarchy Process (AHP) but also a practical decision tool in allocating resources among these offices in order to achieve higher service efficiency.

Date: 1999
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