Effects of Innovation in Standardised, Customised and Bespoke Services: Evidence from Germany
Bruce S. Tether and
Ian Miles ()
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Christiane Hipp: TU Hamburg-Harburg, Schwarzenbergstr. 95, 21073 Hamburg, Germany
Bruce S. Tether: CRIC & PREST, University of Manchester & UMIST, Precinct Centre, Manchester, M13 9QH, UK
Chapter 7 in Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives, 2003, pp 175-210 from World Scientific Publishing Co. Pte. Ltd.
AbstractThe following sections are included:IntroductionInnovation in ServicesAnalysis of the Evidence of Innovation in German ServicesThe Effects of the InnovationsConclusionsAppendix
Keywords: Innovation; Services; Product Development; Technology Management; Operations Management (search for similar items in EconPapers)
JEL-codes: C90 C88 L63 L86 (search for similar items in EconPapers)
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