Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives

Edited by Joe Tidd and Frank M Hull

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book.

Keywords: Innovation; Services; Product Development; Technology Management; Operations Management (search for similar items in EconPapers)
Date: 2003
ISBN: 9781860943676
References: Add references at CitEc
Citations: View citations in EconPapers (22)

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https://www.worldscientific.com/worldscibooks/10.1142/p294 (text/html)
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Chapters in this book:

Ch 1 Managing Service Innovation: Variations of Best Practice , pp 3-34

Joe Tidd and Frank M. Hull

Ch 2 Organizing Innovation in Services , pp 35-53

Patrick Vermeulen and Wietze van der Aa

Ch 3 Getting "Customer Lock On" Through Innovation in Services , pp 55-80

Sandra Vandermerwe

Ch 4 Services and the Knowledge-Based Economy , pp 81-112

Ian Miles

Ch 5 Service Innovation: Aiming to Win , pp 113-133

Tony Clayton

Ch 6 The Organization of New Service Development in the USA and UK , pp 137-174

Frank M. Hull and Joe Tidd

Ch 7 Effects of Innovation in Standardised, Customised and Bespoke Services: Evidence from Germany , pp 175-210

Christiane Hipp, Bruce S. Tether and Ian Miles

Ch 8 Innovation in Healthcare Delivery , pp 211-229

D. Jane Bower

Ch 9 Product Development in Financial Services: Picking the Right Leader for Success , pp 231-269

Evangelia Chortatsiani

Ch 10 Of Barnacles and Banking: Innovation in Financial Services , pp 271-299

Paul Nightingale

Ch 11 Innovation in Design, Engineering and Project Management Services , pp 301-320

David M. Gann and Ammon J. Salter

Ch 12 Are Firms Moving "Downstream" into High-Value Services? , pp 321-340

Andrew Davies

Ch 13 A Composite Framework of Product Development and Delivery Effectiveness in Services , pp 343-370

Frank M. Hull and Joe Tidd

Ch 14 Product Development in Service Enterprises: Case Studies of Good Practice , pp 371-390

Frank M. Hull

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