Digital Transformation and Artificial Intelligence: Opportunities and Challenges

Frederic Lemieux

Chapter 6 in Digital Strategies and Organizational Transformation, 2023, pp 103-117 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The adoption of artificial intelligence (AI) is booming and was accelerated during the pandemic of 2020, directly impacting the pace of digital transformation across industry verticals. It is now critical to explore current and emerging challenges as well as opportunities offered by AI solutions to better understand how organizations and society could be affected. First, this chapter examines the evolution of computerization and its influence on AI. Second, we scrutinize how AI performance has been harnessed through digital solutions that are transforming for the better and the worse numerous industries. Third, we address fundamental ethical and moral challenges that derive from the application of AI in real life and its implications for human beings. Finally, we discuss the challenges of securing and protecting AI solutions against cyberattacks. The chapter concludes on the future of AI as it relates to technology convergence with cloud computing, Internet of Things, and eventually quantum computing.

Keywords: Digital Technology; Digital Strategy; Information Systems; Information Technology; Organizational Changes; Internet of Things (IoT); Cloud Computing; Institutions; Innovation; Artificial Intelligence; Big Data; Data Analytics; Deep Learning; Machine Learning; Cybersecurity; Manufacturing and Production; Enterprise Architecture (search for similar items in EconPapers)
JEL-codes: O3 O32 O33 (search for similar items in EconPapers)
Date: 2023
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