KNOWLEDGE MANAGEMENT ACROSS BORDERS: EMPIRICAL EVIDENCE OF THE CURRENT STATUS AND PRACTICES OF KNOWLEDGE MANAGEMENT IN MULTINATIONAL CORPORATIONS

Helmut Kasper and Florian Kohlbacher
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Helmut Kasper: Vienna University of Economics and Business Administration, Vienna, Austria

Chapter 19 in Challenges in the Management of New Technologies, 2007, pp 279-294 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractKnowledge management seems to have become a ubiquitous phenomenon both in the academic as well as in the corporate world. However, according to the authors, there has not been any comprehensive and holistic empirical study of the current status and practices of knowledge management in corporations. Therefore, based on our recent global study on knowledge management and organizational learning in multinational companies (MNCs), this paper wants to make up for this shortcoming in knowledge management research. In nine renowned MNCs, three interviews with respondents from the top and upper management level were conducted in the headquarters and in two different subsidiaries respectively. Thus, both quantitative and qualitative data from 81 interviews in total were earned. This paper focuses on the use of knowledge management tools and shows that not all tools have the same impact, and some of them even influenced knowledge management processes negatively.

Keywords: Management of Technology; Innovation Process; Knowledge Management; Cross-Border Collaboration; Interdisciplinary Collaboration; Indicators for Measuring Innovation; Business in High-Tech Industry; Sustainability; Social Aspects of Technology Management (search for similar items in EconPapers)
Date: 2007
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