STUDY ON PROCESS-ORIENTED TACIT KNOWLEDGE SHARING IN KNOWLEDGE-INTENSIVE ORGANIZATIONS

Lingling Zhang, Jun Li, Quan Chen, Yang Song, Ying Wang and Yong Shi
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Lingling Zhang: School of Management, Graduate University of the Chinese Academy of Sciences, Beijing, 100080, China and Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing, 100080, China
Jun Li: Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing, 100080, China
Quan Chen: School of Management, Graduate University of the Chinese Academy of Sciences, Beijing, 100080, China
Yang Song: School of Management, Graduate University of the Chinese Academy of Sciences, Beijing, 100080, China
Ying Wang: Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing, 100080, China
Yong Shi: Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing, 100080, China and College of Information Science and Technology, University of Nebraska at Omaha, Omaha NE 68132, USA

Chapter 12 in Knowledge Management:Competencies and Professionalism, 2008, pp 135-146 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractBusiness process-oriented knowledge management is a new research field. In knowledge-intensive organizations, transfer and sharing of process-oriented tacit knowledge is important for improving business process performance and promoting core competence. First, the paper reviews the related research on process-oriented knowledge management. Second, the process, obstacles, characteristics and behavior pattern of knowledge workers in core business process was analyzed from levels of individual, team and organization. Third, the paper proposes a model of promoting efficiency of tacit knowledge transfer and sharing in knowledge-intensive organization, especially from situation and incentive mechanism in different level of individual, team and organization.

Keywords: Knowledge Management; Knowledge Management Practices; Knowledge Sharing; Skills and Competencies; Professionalism; Organizational Memory; Knowledge Processes; Knowledge Management Profession (search for similar items in EconPapers)
Date: 2008
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