USERS = DESIGNERS: A PARTICIPATORY APPROACH IN DESIGNING KNOWLEDGE MANGEMENT SYSTEM

Dinesh Rathi, Michael B. Twidale, Vandana Singh and Ankur Singh Bisen
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Dinesh Rathi: School of Library and Information Studies, University of Alberta, Edmonton, Alberta, Canada
Michael B. Twidale: Graduate School of Library & Information Science, University of Illinois at Urbana-Champaign, Champaign, Illinois, 61820, USA
Vandana Singh: School of Library & Information Science, University of North Texas, Denton, Texas, 76205, USA
Ankur Singh Bisen: Tata Quality Management Services, Pune, India

Chapter 16 in Knowledge Management:Competencies and Professionalism, 2008, pp 183-194 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper describes a case study of developing and deploying a knowledge management system (KMS) in an organization. Knowledge Management (KM) initiative described in this paper is unique because it is being developed by using participatory approach by the Cross Functional Team (CFT). This paper describes a practical and systematic approach to conceptualization, development and deployment of KMS. The aim of this paper is to share the holistic view of KM initiatives and the steps taken to achieve the goal of KM development and deployment. The sharing the process of KM development and deployment would benefit organizations that are on the verge of starting KM initiative. The paper also interweaves practical approach with theoretical concept.

Keywords: Knowledge Management; Knowledge Management Practices; Knowledge Sharing; Skills and Competencies; Professionalism; Organizational Memory; Knowledge Processes; Knowledge Management Profession (search for similar items in EconPapers)
Date: 2008
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