THE IMPLEMENTATION OF A KNOWLEDGE SHARING AND COLLABORATION PLATFORM IN A GLOBAL ENVIRONMENTAL CONSULTING FIRM USING WEB 2.0 AND DERVIN'S SENSE MAKING METHODOLOGY

Bonnie Cheuk
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Bonnie Cheuk: ERM, Global Head of Knowledge & Information, 8 Cavendish Square, London, W1G 0ER, United Kingdom

Chapter 22 in Knowledge Management:Competencies and Professionalism, 2008, pp 255-271 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper reports on the implementation of a knowledge sharing and collaboration platform by a global environmental consultancy firm. ERM's global knowledge sharing portal (Minerva) was rolled out after a nine-month joint project between the company's IT department and its Global Knowledge Sharing (KS) Team. Minerva makes extensive use of Web 2.0 technologies to improve enterprise productivity and its design was informed by Dervin's Sense-Making Methodology. In this paper, the author argues that in order to fully embrace Web2.0, the leaders have to adopt Leadership 2.0 and a user-centric communications culture.

Keywords: Knowledge Management; Knowledge Management Practices; Knowledge Sharing; Skills and Competencies; Professionalism; Organizational Memory; Knowledge Processes; Knowledge Management Profession (search for similar items in EconPapers)
Date: 2008
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