The Process Matrix — The Facilitating Instrument for an Improved “Process Understanding”

Thomas Lager

Chapter 14 in Contemporary Quality Function Deployment for Product and Process Innovation:Towards Digital Transformation of Customer and Product Information in a New Knowledge-Based Approach, 2019, pp 157-175 from World Scientific Publishing Co. Pte. Ltd.

Abstract: In a recent study of an improved packaging innovation work process at Nestlé, and in reference to the above quotation, the use of the QFD methodology as an integrating tool between company products and its production system emerged as an interesting instrument to further explore. While seeking technical solutions is the major concern in product design, it is at the production stage that product costs are actually committed, product quality is finally determined, and lead times for product launch are set. This implies that the rationale of cost-efficient and successful product innovation can only be fulfilled at the production stage (Jianxin et al., 2007)…

Keywords: Quality Function Deployment; Product Development; Development; Manufacturing; Innovation; Technology; Product Innovation; Process Industry; Voice of the Customer; House of Quality; Manufacturing Industries; Matrix Analysis; Target Setting; Downstream Matrices; Process Matrix; Raw Material Matrices; Product Matrices; Multiple Progression; Integrated Knowledge Platforms (IKPs); Company Knowledge Creation; Company Knowledge Utilization (search for similar items in EconPapers)
JEL-codes: O3 O32 (search for similar items in EconPapers)
Date: 2019
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