Contemporary Quality Function Deployment for Product and Process Innovation:Towards Digital Transformation of Customer and Product Information in a New Knowledge-Based Approach

Thomas Lager
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Thomas Lager: Mälardalen University, Sweden

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: In today's highly competitive industrial climate, and in times of limited company resources and a continual need to improve company performance in all areas, the use of effective and efficient tools and development methodologies for research and development (R&D) is one interesting avenue to follow. Thus, the question is not really whether they should be deployed or not, but rather which methodologies and best-practices should be used, and why, when and how they should be deployed.

Keywords: Quality Function Deployment; Product Development; Development; Manufacturing; Innovation; Technology; Product Innovation; Process Industry; Voice of the Customer; House of Quality; Manufacturing Industries; Matrix Analysis; Target Setting; Downstream Matrices; Process Matrix; Raw Material Matrices; Product Matrices; Multiple Progression; Integrated Knowledge Platforms (IKPs); Company Knowledge Creation; Company Knowledge Utilization (search for similar items in EconPapers)
JEL-codes: O3 O32 (search for similar items in EconPapers)
Date: 2019
ISBN: 9789813279872
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Chapters in this book:

Ch 1 The Theory of QFD and Related Matrices, Rooms and Symbols — Getting Acquainted with the Fundamental Philosophy , pp 5-21

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Ch 2 The Development and Manufacturing of Beer — An Introduction and Background for the Process-Industrial Illustrative Case , pp 23-36

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Ch 3 Facilitating Methodologies for Enhanced Product Innovation , pp 37-41

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Ch 4 Summing Up and Some Issues to Reflect Upon , pp 43-44

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Ch 5 Contextual and Inherent Conditions for Innovation in the Process Industries , pp 49-53

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Ch 6 The Process-Industrial Product Innovation Work Process , pp 55-64

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Ch 7 A Review of QFD Use in the Process Industries — Lessons from the Past , pp 65-69

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Ch 8 An Analysis of Necessary QFD System Capabilities for Enhanced Process-Industrial Product Innovation — Perspectives for the Future , pp 71-76

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Ch 9 Summing Up and Some Issues to Reflect Upon , pp 77-79

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Ch 10 The Voice of the Customer — The Facilitating Instrument for an Improved “Market & Customer Understanding” , pp 87-114

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Ch 11 The House of Quality — The Facilitating Instrument for an Improved Product & Competitor Understanding , pp 115-138

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Ch 12 Matrix Analysis and Target Setting for New or Improved Products , pp 139-145

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Ch 13 Summing Up and Some Issues to Reflect Upon , pp 147-149

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Ch 14 The Process Matrix — The Facilitating Instrument for an Improved “Process Understanding” , pp 157-175

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Ch 15 The Raw Material Matrices — The Facilitating Instrument for an Improved “Raw Material Understanding” , pp 177-193

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Ch 16 The Product Matrices — The Facilitating Instruments for an Improved “Understanding of Product Functionalities” , pp 195-211

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Ch 17 Multiple Progression Within and Outside Company Demarcations — Addressing the Total Supply/Value Chain in Product Innovation , pp 213-218

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Ch 18 Summing Up and Some Issues to Reflect Upon , pp 219-221

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Ch 19 Expected Company Outcomes from the Use of the QFD Development Methodology — Scientific Evidence from the Past , pp 225-229

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Ch 20 A Review of the QFD Methodology in the Perspective of Company Knowledge Creation and Utilization — Discover the “Hidden Gem” of QFD Use in Product Innovation! , pp 231-243

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Ch 21 Consolidating the Knowledge and QFD Matrix Information into Coherent and Reusable Integrated Knowledge Platforms (IKPs) , pp 245-253

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Ch 22 Summing Up and Some Issues to Reflect Upon , pp 255-258

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Ch 23 General Success Factors for Company Use of the QFD Methodology , pp 261-264

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Ch 24 Implementation of the mpQFD System and IKPs in the Company R&D Organization — Best Practice Recommendations from a Seasoned QFD Facilitator , pp 265-280

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Ch 25 Using QFD as the Company’s Select Methodology to Reinforce “Inter- and Intra-Organizational Integration” in Product Innovation , pp 281-289

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Ch 26 Summing Up and Selected Questions About Quality Function Deployment (QFD) and Related Integrated Knowledge Platforms (IKPs) , pp 291-300

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Ch 27 Appendices , pp 301-311

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