Implementation of the mpQFD System and IKPs in the Company R&D Organization — Best Practice Recommendations from a Seasoned QFD Facilitator

Thomas Lager

Chapter 24 in Contemporary Quality Function Deployment for Product and Process Innovation:Towards Digital Transformation of Customer and Product Information in a New Knowledge-Based Approach, 2019, pp 265-280 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The resources required to implement a new methodology in a company and, later on, to use it in the first development project will vary according to methodological complexity and user-friendliness. In this perspective, the QFD methodology must be considered as a rather complex methodology; however, given proper guidance and supportive tools, it can be regarded as a fairly user-friendly development tool. Nonetheless, it is advisable to initially assess the company usability of the methodology in a diagnostic/pilot project (DPP) and afterward, depending on the results, to adapt, apply and roll out the methodology in company R&D according to Fig. 24.1…

Keywords: Quality Function Deployment; Product Development; Development; Manufacturing; Innovation; Technology; Product Innovation; Process Industry; Voice of the Customer; House of Quality; Manufacturing Industries; Matrix Analysis; Target Setting; Downstream Matrices; Process Matrix; Raw Material Matrices; Product Matrices; Multiple Progression; Integrated Knowledge Platforms (IKPs); Company Knowledge Creation; Company Knowledge Utilization (search for similar items in EconPapers)
JEL-codes: O3 O32 (search for similar items in EconPapers)
Date: 2019
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