THE EVOLUTION OF SINGAPORE’S INFOCOMM PLANS: SINGAPORE’S E-GOVERNMENT JOURNEY FROM 1980 TO 2007

Barney Tan, Shan Ling Pan and Virginia Cha
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Barney Tan: University of Sydney, Australia
Shan Ling Pan: National University of Singapore, Singapore
Virginia Cha: National University of Singapore, Singapore

Chapter 1 in Dynamics of Governing IT Innovation in Singapore:A Casebook, 2013, pp 1-39 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:SINGAPORE’S GOVERNMENT INFOCOMM PLANSCIVIL SERVICE COMPUTERISATION PROGRAMME (1980–1999)E-GOVERNMENT ACTION PLAN (2000–2003)E-GOVERNMENT ACTION PLAN II (2003–2006)iGOV2010 (2006–2010)APPENDIX A — TradeNetBackgroundPaper-Based Trade AdministrationTradeNet-Based Trade AdministrationTHE IMPACTS OF TradeNet ON TDBTradeNet’s Impact on Organisational StructureTradeNet’s Impact on Business ProcessesTradeNet’s Impact on Business NetworkTradeNet’s Impact on Business ScopeTradeNet’s Impact on Efficiency and EffectivenessConclusionAPPENDIX B — INLAND REVENUE AUTHORITY OF SINGAPORE (IRAS)BackgroundThe E-Filing SystemTHE EVOLUTION OF THE E-FILING SYSTEMPhase I: Digitising Taxpayer InformationPhase II: Automating Organisational Business ProcessesPhase III: Developing the Phone-Filing SystemPhase IV: Designing the e-Filing SystemPhase V: Maintaining and Improving the e-Filing SystemPhase VI: Extending e-Filing ServicesCONCLUSIONREFERENCES

Keywords: Governance; IT Innovation; Singapore; Case Study (search for similar items in EconPapers)
Date: 2013
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