DEVELOPING A CUSTOMER-CENTRIC, INCLUSIVE E-GOVERNMENT: LESSONS FROM THE CENTRAL PROVIDENT FUND BOARD OF SINGAPORE

Barney Tan, Shan Ling Pan and Virginia Cha
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Barney Tan: University of Sydney, Australia
Shan Ling Pan: National University of Singapore, Singapore
Virginia Cha: National University of Singapore, Singapore

Chapter 3 in Dynamics of Governing IT Innovation in Singapore:A Casebook, 2013, pp 53-84 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:BACKGROUNDPUBLIC SERVICE DELIVERY BEFORE my cpfDRIVERS OF my cpfTHE NEED FOR e-GOVERNMENTE-GOVERNMENT DEVELOPMENT PHASE 1: EARLY 2003–EARLY 2004E-GOVERNMENT DEVELOPMENT PHASE 2: EARLY 2004 TO MID-2005E-GOVERNMENT DEVELOPMENT PHASE 3: MID-2005 TO EARLY 2007E-GOVERNMENT DEVELOPMENT PHASE 4: EARLY 2007 TO PRESENTTHE PROCESS OF E-GOVERNMENT DEVELOPMENT AT THE CPF BOARDDefining Four Phases of e-Government DevelopmentDIFFERENCES FROM EXISTING MODELS OF E-GOVERNMENT DEVELOPMENTREFERENCES

Keywords: Governance; IT Innovation; Singapore; Case Study (search for similar items in EconPapers)
Date: 2013
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