NS PORTAL: TRANSFORMING THE PUBLIC SERVICES OF THE MINISTRY OF DEFENCE OF SINGAPORE

Barney Tan
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Barney Tan: University of Sydney, Australia

Chapter 7 in Dynamics of Governing IT Innovation in Singapore:A Casebook, 2013, pp 135-175 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:BACKGROUNDPUBLIC SERVICE DELIVERY BEFORE E-GOVERNMENTDEFENSE TOWN: INITIAL EXPERIMENTATIONS WITH INTERNET TECHNOLOGIESMIW: MINDEF’S INTEGRATED E-GOVERNMENT PORTALThe Birth of the MIW PortalImplementing the MIW PortalENSURING THE AVAILABILITY OF INFORMATION AND BASIC SERVICES (APRIL 2001–OCTOBER 2001)IMPROVING THE QUALITY OF SERVICES (NOVEMBER 2001–APRIL 2004)PROVIDING A POSITIVE NATIONAL SERVICE EXPERIENCE (MAY 2004–APRIL 2006)THE NS PORTAL: A UNIFIED PORTAL FOR THE NS COMMUNITY OF SINGAPOREThe Need for a New NS Portal: Integration with the Ministry of Home AffairsTHE FIRST YEAR OF THE NS PORTAL: THE CHALLENGES OF MIGRATION (MAY 2006–APRIL 2007)PROMOTING NS COMMITMENT (APRIL 2007–PRESENT)CONCLUSIONAPPENDIX ACustomer Satisfaction Ratings for NS Portal and Call Centre (2003–2007)

Keywords: Governance; IT Innovation; Singapore; Case Study (search for similar items in EconPapers)
Date: 2013
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