Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy
Uju Alola (),
Simplice Asongu and
Andrew Alola
Additional contact information
Uju Alola: Istanbul Gelisim University, Istanbul, Turkey
No 19/091, Working Papers of the African Governance and Development Institute. from African Governance and Development Institute.
Abstract:
Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.
Keywords: supervisor incivility; cynicism; self-efficacy; job embeddedness; Nigeria (search for similar items in EconPapers)
JEL-codes: D23 E71 M12 O55 (search for similar items in EconPapers)
Pages: 31
Date: 2019-01
New Economics Papers: this item is included in nep-cse
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)
Forthcoming: Gadjah Mada International Journal of Business
Downloads: (external link)
http://www.afridev.org/RePEc/agd/agd-wpaper/Linkin ... ess-and-cynicism.pdf Revised version, 2019 (application/pdf)
Related works:
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019) 
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019) 
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019) 
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:agd:wpaper:19/091
Access Statistics for this paper
More papers in Working Papers of the African Governance and Development Institute. from African Governance and Development Institute. Contact information at EDIRC.
Bibliographic data for series maintained by Asongu Simplice ().