Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy

Uju Alola (), Simplice Asongu and Andrew Alola
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Uju Alola: Istanbul Gelisim University, Istanbul, Turkey

No 19/091, Working Papers from European Xtramile Centre of African Studies (EXCAS)

Abstract: Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.

Keywords: supervisor incivility; cynicism; self-efficacy; job embeddedness; Nigeria (search for similar items in EconPapers)
JEL-codes: D23 E71 M12 O55 (search for similar items in EconPapers)
Pages: 31
Date: 2019-01
New Economics Papers: this item is included in nep-ore
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Citations: View citations in EconPapers (2)

Forthcoming: Gadjah Mada International Journal of Business

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http://publications.excas.org/RePEc/exs/exs-wpaper ... ess-and-cynicism.pdf Revised version, 2019 (application/pdf)

Related works:
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019)
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019)
Working Paper: Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy (2019)
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