COVID-19 and Digital Resilience: Evidence from Uber Eats

Manav Raj, Arun Sundararajan and Calum You

Papers from arXiv.org

Abstract: Using order-level data from Uber Technologies, we study how the COVID-19 pandemic and the ensuing shutdown of businesses in the United States in 2020 affected small business restaurant supply and demand on the Uber Eats platform. We find evidence that small restaurants experience significant increases in activity on the platform following the closure of the dine-in channel. We document how locality- and restaurant-specific characteristics moderate the size of the increase in activity through the digital channel and explain how these increases may be due to both demand- and supply-side shock. We observe an increase in the intensity of competitive effects following the economic shock and show that growth in the number of providers on a platform induces both market expansion and heightened inter-provider competition. Higher platform activity in response to the shock does not only have short-run implications: restaurants with larger demand shocks had a higher on-platform survival rate one year after the lockdown, suggesting that the platform channel contributes towards long-run resilience following a crisis. Our findings document the heterogeneous effects of platforms during the pandemic, underscore the critical role that digital technologies play in enabling business resilience in the economy, and provide insight into how platforms can manage competing incentives when balancing market expansion and growth goals with the competitive interests of their incumbent providers.

Date: 2020-06, Revised 2023-02
New Economics Papers: this item is included in nep-com and nep-pay
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://arxiv.org/pdf/2006.07204 Latest version (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:arx:papers:2006.07204

Access Statistics for this paper

More papers in Papers from arXiv.org
Bibliographic data for series maintained by arXiv administrators ().