Promoting Rule Compliance in Daily-Life: Evidence from a Randomized Field Experiment in the Public Libraries of Barcelona

Nagore Iriberri, Patricia Funk and Jose Apesteguia

No 492, Working Papers from Barcelona School of Economics

Abstract: We study how to promote compliance with rules in every day situations. Having access to unique data on the universe of users of all public libraries in Barcelona, we test the effect of sending email messages with different contents. We find that users return their items earlier if asked to do so in a simple email. Emails reminding users of the penalties associated with late returns are more effective than emails with just a generic reminder. We find differential treatment effects by user types. The characteristics we analyze are previous compliance, gender, age, and nationality.

Keywords: Rule Compliance; Pro-Social Behavior; Field Experiment; Public Libraries (search for similar items in EconPapers)
JEL-codes: C93 D01 D03 D63 K42 (search for similar items in EconPapers)
Date: 2015-09
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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Related works:
Journal Article: Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona (2013)
Working Paper: Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona (2011)
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Persistent link: https://EconPapers.repec.org/RePEc:bge:wpaper:492

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