Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona

Jose Apesteguia, Patricia Funk and Nagore Iriberri

European Economic Review, 2013, vol. 64, issue C, 266-284

Abstract: We study how to promote compliance with rules that carry low penalties and are pervasive in all sorts of organizations. We have access to data on the users of all public libraries in Barcelona. In this setting, we test the effect of sending email messages with different contents. We find that users return their items earlier if asked to do so in a simple email, showing that a general reminder of the users' duty is effective in promoting rule compliance. Furthermore, adding other contents to the general reminder does not increase compliance significantly.

Keywords: Rule compliance; Field experiment; Public libraries (search for similar items in EconPapers)
JEL-codes: C93 D01 D03 D63 K42 (search for similar items in EconPapers)
Date: 2013
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (43)

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Related works:
Working Paper: Promoting Rule Compliance in Daily-Life: Evidence from a Randomized Field Experiment in the Public Libraries of Barcelona (2015)
Working Paper: Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona (2011)
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Persistent link: https://EconPapers.repec.org/RePEc:eee:eecrev:v:64:y:2013:i:c:p:266-284

DOI: 10.1016/j.euroecorev.2013.08.010

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