HRM Practices and Knowledge Processes Outcomes: Empirical Evidence from a Quasi-Experiment on UK SMEs in the Tourism Hospitality and Leisure Sector

Andreas Georgiadis and Christos Pitelis

CEP Discussion Papers from Centre for Economic Performance, LSE

Abstract: This paper presents empirical evidence of the relationship between human resources practices and the effectiveness of a firm to capitalise on investment in knowledge as measured by the returns to innovation and business development expenditure. The empirical design is based on exploiting a natural experiment provided by a policy intervention that offers human resources-related support to small and medium sized enterprises in the UK Tourism Hospitality and Leisure sector. Our findings suggest that businesses that receive support on the area of staff training and development, in HR planning and in staff recruitment and retention generate 100%, 86% and 134% more revenue per pound spend on innovation and business development compared to firms that do not receive such services. Thus, in contrast to existing empirical studies in the field, this evidence supports a strong causal link between human resources and knowledge processes and sheds some light on the "black box" that describes the strategic logic between human resource management and firm performance.

Keywords: Human resources; innovation and business development expenditure; policyevaluation (search for similar items in EconPapers)
JEL-codes: M12 M50 (search for similar items in EconPapers)
Date: 2008-02
New Economics Papers: this item is included in nep-hrm, nep-knm and nep-tur
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https://cep.lse.ac.uk/pubs/download/dp0850.pdf (application/pdf)

Related works:
Working Paper: HRM practices and knowledge processes outcomes: empirical evidence from a quasi-experiment on UK SMEs in the tourism hospitality and leisure sector (2008)
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Persistent link: https://EconPapers.repec.org/RePEc:cep:cepdps:dp0850

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