Talk or Text? Evaluating Response Rates by Remote Survey Method during Covid-19

Sofia Amaral, Lelys Dinarte-Diaz, Patricio Dominguez, Steffanny Romero and Santiago Perez-Vincent
Authors registered in the RePEc Author Service: Lelys Dinarte Diaz

No 9517, CESifo Working Paper Series from CESifo

Abstract: Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, we randomly selected about 600 adults in El Salvador to survey using two different tools: telephone interviews or a self-completion survey via WhatsApp. We find that phone-based surveys increase the rate of survey completion by 42 percentage points. We document even larger effects for women and older adults. Although direct costs of phone-based surveys are substantially larger—doubling implementation cost—our estimates imply that when adjusted for the probability of completion, the costs of conducting phone-based surveys can be 25 percent lower.

Keywords: phone surveys; WhatsApp surveys; response rate; survey experiments (search for similar items in EconPapers)
JEL-codes: C81 C83 C93 D91 (search for similar items in EconPapers)
Date: 2022
New Economics Papers: this item is included in nep-exp
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.cesifo.org/DocDL/cesifo1_wp9517.pdf (application/pdf)

Related works:
Working Paper: Talk or Text ? Evaluating Response Rates by Remote Survey Method during COVID-19 (2022)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ces:ceswps:_9517

Access Statistics for this paper

More papers in CESifo Working Paper Series from CESifo Contact information at EDIRC.
Bibliographic data for series maintained by Klaus Wohlrabe ().