Exploring Sociotechnical Alignment and Productivity—Post-Pandemic Insights

Danilo C. Walenta and Timo Koppe

Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL)

Abstract: Prior to the onset of the COVID-19 pandemic, organizations were striving to enhance their digitalization. The 2020-21 lockdown expedited this process, making remote collaboration familiar. As virtual work transitions from a necessity to an option, many organizations maintain virtual operations or adopt hybrid models. This paper employs a sociotechnical perspective to examine the intricacies of post-pandemic work collaboration and its impact on employee productivity and well-being. Interviews with 38 knowledge workers across ten organizations reveal an imbalance caused by the excessive digitalization of inherently human processes. Despite numerous digital tools, a strong desire remains for genuine social interaction. This has led to a hybrid work environment where employees must actively manage communication and work-life balance. Our model contributes to the study of digital transformation in the workplace and offers a cautionary note to practitioners about the potential downsides of over-digitalization.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:dar:wpaper:155331

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