ChatGPT and Beyond: Exploring the Responsible Use of Generative AI in the Workplace: An Interdisciplinary Perspective

Matthias Söllner, Thomas Arnold, Alexander Benlian, Ulrich Bretschneider, Caroline Knight, Sandra Ohly, Lena Rudkowski, Gerhard Schreiber and Domenik Wendt

Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL)

Abstract: Artificial intelligence (AI)-based systems are increasingly pervading most parts of our everyday life. Whether we are shopping online or looking for information at work, providers nowadays rely on AI-based models and seek to provide us with tailored support or guidance. Recently, a novel class of AI-based systems has gained widespread attention around the world. At the latest when Open AI’s ChatGPT reached 100 million users in just over 2 months after launch (by comparison, it took TikTok 9 months, and Instagram 2.5 years to reach this level (Bhaimiya 2023; UBS 2023)), the potential as well as the challenges associated with Generative AI (GenAI) are widely discussed in academia, industry, and the public.

Date: 2025-04
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Published in Business & Information Systems Engineering 2 (2025-04) : pp. 289-303

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