Algorithmic Management: Bright and Dark Sides, Practical Implications, and Research Opportunities

Alexander Benlian, Martin Wiener, W. Alec Cram, Hanna Krasnova, Alexander Maedche, Mareike Möhlmann, Jan Recker and Ulrich Remus

Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL)

Abstract: The U.S.-based service company Uber offers platform-based transportation services in more than 70 countries. To this end, the company manages a global network of around 3.5 million freelance drivers who performed over 7 billion trips in 2019 alone (Statista 2020). Still, most Uber drivers never personally interact with an Uber manager. How is that possible? The answer is: through algorithmic management.

Date: 2025-08-11
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Published in Business & Information Systems Engineering : The International Journal of Wirtschaftsinformatik 6 (2025-08-11) : pp. 825-839

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https://doi.org/10.1007/s12599-022-00764-w

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