From Search to Dialogue: An Experimental Comparison of User Experience, Satisfaction and Success with ChatGPT and Google

Anna Schätzle, Danilo C. Walenta and Peter Buxmann

Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL)

Date: 2026
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