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Joint Customer Data Acquisition and Sharing among Rivals

Nicola Jentzsch, Geza Sapi () and Irina Suleymanova

No 1045, Discussion Papers of DIW Berlin from DIW Berlin, German Institute for Economic Research

Abstract: It is increasingly observable that in different industries competitors jointly acquire and share customer data. We propose a modified Hotelling model with two-dimensional consumer heterogeneity to analyze the incentives for such agreements and their welfare implications. In our model the incentives of firms for data acquisition and sharing depend on the willingness of consumers to switch brands. Firms jointly collect data on transportation cost parameters when consumers are relatively immobile between brands. However, the firms are unlikely to cooperatively acquire such data, when consumers are relatively mobile. Incentives to share information depend on the portfolio of data firms hold and consumer mobility. Data sharing arises with relatively mobile and immobile consumers - it is neutral for consumers in the former case, but reduces consumer surplus in the latter. Competition authorities ought to scrutinize such cooperation agreements on a case-by-case basis and devote special attention to consumer switching behavior.

Keywords: Information Sharing; Data Acquisition; Price Discrimination (search for similar items in EconPapers)
JEL-codes: D43 L13 L15 O30 (search for similar items in EconPapers)
Date: 2010
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Related works:
Journal Article: Targeted pricing and customer data sharing among rivals (2013) Downloads
Working Paper: Targeted pricing and customer data sharing among rivals (2012) Downloads
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