The Effect of Members' Satisfaction with a Virtual Community on Member Participation

Fred Langerak, Peter Verhoef, Peter Verlegh and Kristine de Valck

ERIM Report Series Research in Management from Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

Abstract: The authors develop a four-dimensional scale to measure members' satisfaction with virtual communities. The dimensions consist of members' satisfaction with member-member interactions, organizer-member interactions, organizer-community interactions, and the community's site. Using a sample of 3605 members of a virtual community the authors investigate the effect of each satisfaction dimension on member participation and the moderating effect of membership length on the links between the satisfaction dimensions and member particip ation. The results reveal that satisfaction with member-member interactions, organizer-member interactions and the community's site have positive effects on member participation. Satisfaction with organizer-community interactions has no effect on member participation. The findings also show that the linkages between the satisfaction dimensions and member participation are moderated by membership length.

Keywords: consumers; internet; relationship age; satisfaction; virtual community (search for similar items in EconPapers)
JEL-codes: C44 L22 M M31 M39 (search for similar items in EconPapers)
Date: 2003-02-10
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Citations: View citations in EconPapers (1)

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